View Billing History and Payment Receipts
The Billing History section shows recent purchases and account credits for your CloudMySite workspace. It is the place to check what was bought, when it happened, and whether CloudMySite counted it.
No detective hat required. Though if you already own one, we respect the commitment.
What Billing History Shows
Billing History can show:
- subscription purchases
- image credit packs
- video credit packs
- promo credits
- manual credits
- payment provider
- payment amount
- payment date
- payment status
Payment Types You May See
CloudMySite can support different payment sources.
| Payment Source | What It Means |
|---|---|
| Stripe | A card or checkout payment processed through Stripe |
| PayPal | A payment processed through PayPal |
| Manual | A credit or adjustment added by CloudMySite support |
| Promo | A promotional credit or offer |
The wording is meant for customers, not engineers. You should see clear product names and payment details, not internal system labels.
Product Names in Billing History
Billing History should use helpful CloudMySite product names.
Examples include:
- Starter Video Pack
- Creator Video Pack
- Business Video Pack
- Starter Image Pack
- Creator Image Pack
- Starter Plan
- Creator Plan
- Business Plan
If you bought a video pack, it should look like a video pack. If you bought an image pack, it should look like an image pack. This sounds obvious because it is, and we are fans of obvious when money is involved.
Payment Status
Payment status tells you what happened to the purchase.
| Status | Meaning |
|---|---|
| Completed or Paid | The purchase was accepted |
| Pending | CloudMySite is still waiting for confirmation |
| Failed | The payment did not complete |
| Refunded | The payment or credit was returned |
If a payment is pending, wait a short time and refresh Billing & Usage.
How Billing History Connects to Credit Wallets
When a credit purchase is completed, the matching wallet should update.
| Purchase | Expected Result |
|---|---|
| Image credit pack | Image Credits balance increases |
| Video credit pack | Video Credits balance increases |
| Subscription plan | Current Plan updates |
| Promo or manual credit | The related wallet increases |
If the history shows a completed credit purchase but the wallet did not update, refresh the page and contact support if it still looks wrong.
Receipts and Records
For many payments, your receipt may also be sent by the payment provider. Billing History is helpful because it connects that purchase back to your CloudMySite workspace.
When asking support about a payment, include:
- account email
- payment date
- product name
- amount
- payment provider, if visible
- screenshot of Billing History, if helpful
If You Do Not See a Payment
If a purchase is missing:
- Confirm you are signed in to the correct CloudMySite account.
- Open Billing & Usage.
- Select Refresh.
- Check your email for the payment confirmation.
- Contact CloudMySite support with the payment details.
Sometimes the workspace just needs a moment to catch up. Even fast systems occasionally need to tie their shoes.