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Fix Common Audio Studio Issues

Most Audio Studio issues are fixable with a small adjustment: shorter text, cleaner subtitles, a credit check, or a fresh generation. The trick is knowing which knob to turn without turning all of them like you are opening a safe in a movie.

Audio Generation Failed​

Try this:

  1. Shorten very long sentences.
  2. Remove unusual symbols or copied formatting.
  3. Keep advanced instructions brief.
  4. Try a different voice or style.
  5. Generate again.

For SRT files, check the extracted subtitle preview. If the preview looks empty or strange, the SRT file may not be formatted correctly.

SRT File Upload Does Not Work​

Make sure:

  • the file ends in .srt
  • the file contains subtitle cue numbers
  • the file contains timestamp lines
  • each cue includes readable text
  • the file is not empty

Good SRT format:

1
00:00:01,000 --> 00:00:04,000
Welcome to our product tour.

If your file came from another tool, open it in a text editor and check that it looks like normal SRT content, not a spreadsheet wearing a fake mustache.

Audio Speaks Numbers or Timestamps​

Audio Studio is designed to remove SRT numbers and timestamps before audio generation.

If you hear numbers or timestamps:

  1. Confirm you selected SRT / Subtitle File, not Text.
  2. Upload or paste the SRT content in the SRT field.
  3. Check Extracted Subtitle Text in the preview.
  4. Generate again.

Do not paste raw SRT into normal Text mode. Text mode will treat the content as a script because, to Text mode, everything looks like words.

Generated Audio Is Too Short​

For long SRT files or long narration, Audio Studio creates audio in smaller segments and joins them into one file.

If audio still sounds too short:

  • confirm the SRT preview includes all subtitle text
  • check that the original SRT file is complete
  • try generating again
  • split extremely long projects into smaller SRT files if needed

Long audio may take longer to generate. It is doing more work, not staring out a window dramatically.

Audio Does Not Play in the Browser​

Try:

  • refreshing the page
  • opening the job from Recent Audio
  • using Download Audio to confirm the file exists
  • trying another browser
  • checking whether a browser extension is blocking media playback

If download works but browser playback does not, the audio file likely exists and the issue is playback-related.

Not Enough Audio Credits​

If Audio Studio says you are out of credits:

  1. Open View Plans.
  2. Choose an Audio plan.
  3. Return to Audio Studio.
  4. Generate again.

Remember:

1 audio credit = up to 500 characters

For more detail, see Audio Credits and Pricing.

Translated SRT Looks Wrong​

Try this:

  • check the original subtitle text
  • avoid mixing unrelated languages in one file
  • remove duplicate captions
  • keep cues readable
  • generate again with a clear target language

The translated SRT keeps original cue numbers and timestamps, but replaces the cue text with translated text.

Voice Sounds Too Fast or Too Formal​

Adjust:

  • Style
  • Purpose
  • punctuation in the script
  • shorter sentences
  • a short Advanced Instruction

Example:

Use a calm tutorial tone with clear pauses between ideas.

For more guidance, see Choose Voices, Languages, and Styles.